Here you can find the answers to our customers most frequently asked questions. If you have any additional queries that aren’t answered here, don’t hesitate to reach out via our contact page.

Orders placed via our website will be delivered by courier. To ensure your items will be deliveries smoothly and without issue, we ask that you adhere to the following delivery guidelines:

  • The customers property must allow access for a 17.5 – 18 tonne vehicle
  • The property must be appropriately wide (min 2.8m) and free of obstacles
  • Maximum delivery from a 17.5-18 tonne vehicle is 6 pallets
  • Hand pump trucks will not operate on soft ground or gravel
  • Ground service for drop off area must be tarmac or concrete and not at a steep gradient
  • Delivery is strictly based on kerbside drop off
  • Failure to adhere to delivery recommendations will result in a return and additional charges
  • The Customer must provide their own means of moving the bags from kerbside to where they will be stored.

For products like shavings, sawdust and Sublime:

For first-time customers, all orders must be placed by calling our offices on +44 28 2582 0148

If you are an existing customer, orders can be emailed to us at [email protected]. One of our team will confirm with you once the order has been received and processed.

Our team may call you to confirm details of any orders placed via email or our website.

For products available online like pellets and heat logs:

You can order directly from our website ensuring you follow the delivery guidelines. If you have any queries or doubts feel free to give us a call or send us an email.

Minimum order quantity will depend on the product you’re ordering and where you’re located. The best way to find out quantities is to get in touch with our sales staff.

To reduce our emissions and make our logistics run smoother, we focus on delivering larger quantities across the country – reducing our total mileage and stops. As a result, we do have a minimum order quantity for each order. However, we do have a large number of trusted stockists throughout Ireland where smaller quantities can be obtained locally.

A complete list can be found on our Stockists page.

We have a range of bedding options that are ideal for slurry set-ups. Our Sublime bedding is designed with dairy systems in mind making it an ideal solution for solid or liquid spreading.

Our sales staff will be able to give you an indication of when you’re product will be delivered upon placing your order.

No, these are both 100% natural wood pellets with no additives.